Customer Support

Our team is here to help with any queries about your account, orders, deliveries, or products. Find answers to common questions below or get in touch directly.

General — FAQ

How do I become a DFE stockist?

Contact our sales team using the form on the Contact Us page or call us on +353 1 827 0722. We will review your application and get back to you within two working days.

Do you supply to private individuals?

DFE is a trade distributor and supplies registered businesses only. If you are looking for a product, please contact one of our retail partners.

How do I place an order?

Approved trade accounts can place orders through our online Web Portal or by contacting your account manager directly.

Orders and delivery— FAQ

What are your delivery lead times?

Standard delivery is 4 to 5 working days for in-stock items. Your account manager can confirm availability and lead times for specific products.

Can I track my order?

Yes. Tracking information is available through your Web Portal account once your order has been dispatched.

What is your minimum order value?

Minimum order values vary by account type. Contact your account manager or our sales team for details.

Returns and after-sales— FAQ

How do I return a faulty product?

Please contact our after-sales team at info@dfe.ie with your order number and a description of the fault. We will arrange collection and replacement or credit as appropriate.

What warranty applies to your products?

Warranty terms vary by brand and product. Your account manager can confirm the applicable terms for any product in our range.

Our Brands

We distribute a carefully selected portfolio of electrical, consumer electronics, and technology brands to retailers and trade partners throughout Ireland. Every brand we work with has been chosen for quality, value, and market relevance.